How to Retrieve a Crash Log from Your RemoteUpdated 6 hours ago

Some customers (around 3–4 people, or a few percent) have experienced a rare issue where the remote freezes on startup and requires a magnet reset. Because it's so uncommon, it's been difficult to identify the root cause.

To help us investigate, we’ve added a crash log feature to the remote. You can access the log using the steps below:

How to retrieve the crash log:

1. Turn the remote on.

2. On the remote, go to:
   Settings > Firmware Update > Enable Remote Update

3. On your computer, connect to the Wi-Fi network called zerotow-remote.

4. Once connected, open a browser and go to:
   http://192.168.4.1/backtrace
   

5. Copy the text you see on that page and email it to:
   [email protected]

Thanks for helping us get to the bottom of this!